The correct ice cream making bowl has arrived........
.....and the wrong bowl has been returned......This time I checked the fit before I thought about anything else. Looking at the shape, the difference was so immediately obvious.........
I have ingredients and will give it a test run soon - and yes, the company deserves a good mark for their customer service.......
Sue xxxx
Showing posts with label ice cream. Show all posts
Showing posts with label ice cream. Show all posts
Monday, 19 January 2015
Sunday, 11 January 2015
When is a Bonus not Quite a Bonus?
The final piece of the mixer deal arrived during the week so it washed and prepared ready for use, ice cream ingredients purchased and a plan put into action. All good in theory.......
With time on my hands Friday, and enough energy to test it out, I set about making the custard as per the test recipe, cooled it down and went about setting up the machine for action when we discovered it was too small for my mixer and didn't fit at all.........
This meant time on the phone with the company concerned and the response by the young man who took the call couldn't have been more helpful.
Within a short time he discovered that the error was in the warehouse (someone had simply picked up the wrong box - everything else was correct). He provided me with an authority to return number, a reply paid number so it could be returned at no cost to me and reordered the correct bowl for my mixer - so as long as it arrives soon they will get an A+ for customer service.........
All of this was well and good, however, it left me with custard that needed to be churned into ice cream........which also meant digging into the kitchen archives......
Sue xxxx
| So confident was I that I had even purchased waffle cones....... |
With time on my hands Friday, and enough energy to test it out, I set about making the custard as per the test recipe, cooled it down and went about setting up the machine for action when we discovered it was too small for my mixer and didn't fit at all.........
This meant time on the phone with the company concerned and the response by the young man who took the call couldn't have been more helpful.
Within a short time he discovered that the error was in the warehouse (someone had simply picked up the wrong box - everything else was correct). He provided me with an authority to return number, a reply paid number so it could be returned at no cost to me and reordered the correct bowl for my mixer - so as long as it arrives soon they will get an A+ for customer service.........
All of this was well and good, however, it left me with custard that needed to be churned into ice cream........which also meant digging into the kitchen archives......
| Lots of memories here....... |
| At least the bread turned out well........ |
| Passionfruit butter from the week before - ultra sweet.......something else to use sparingly.....perhaps as a steamed pudding? |
| Roxie seeing the New Year in............ |
| ......and otherwise keeping us amused...... |
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